FAQs

Do you offer free shipping?
Yes! We offer free shipping on all orders, with no minimum spend required.

Can I return or exchange my order?
Yes, we accept both returns and exchanges.

  • Returns must be requested within 30 days of receiving your item.

  • Exchanges are accepted but must be approved by our team before sending the item back.

  • Please note: customers are responsible for return postage unless the item is damaged or incorrect.

For full details, please visit our Refunds & Returns Policy page:

What if my item arrives damaged or incorrect?
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.
We will arrange a replacement or refund once the issue is verified.

How long will it take for me to get my refund?
Refunds are processed within 10 business days after we receive your returned item.

Can I change or cancel my order after placing it?
We process orders quickly.
Cancellations or changes can only be made within 2 hours of placing your order.
After this time, your order may already be in processing and cannot be modified.

How long will it take to get my order?

  • All orders are processed within 1–3 business days

  • Shipped via tracked delivery

  • Total delivery time: 7–14 business days, depending on your location (1–3 days processing + 6–11 days transit).

How do I contact customer support?
You can reach our customer service team by:
Email: info@bourkestfashion.com or
Visit or Contact Us Page

Our team responds within 24 hours.

Business Information

Website name: Bourke St Fashion
E-Mail: info@bourkestfashion.com
Contact Form: Contact Us

Company name: Huwyn Andrews
Company Address: 416/16 Wooryal Street, Carnegie, Victoria, 3163, Australia
Company Registration Number: 23264337585

Customer Service Hours: 
Monday to Friday: 9:00 am to 5:00 pm (GMT+10)
Saturday & Sunday: 9:00 am to 4:00 pm (GMT+10)